Frequently Asked Questions

Her kan du læse de mest typiske spørgsmål vi får stillet og de svar vi kommer med.

Q:
How long is data archived for? 
A:
Data is archived for the amount of time specified by the retention policy set by the customer. Specific rules may be set based on users, departments, keywords, date range or metadata tags. 
Q:
How long does it take to search through the archive across the enterprise?   
A:
The unique parallel, distributed search technology returns search results in real-time - typically less than 2 seconds. The speed of search is not affected by the growth of the archive. 
Q:
How do I select messages for exporting from GOVIT? 
A:
Within the web-based user interface, you can create a folder where you can copy and store messages for exporting. It allows you to select individual items or the entire results of a search query. Using a simple right-click drop-down menu, selected messages can then be copied into the folder for exporting.

You can also perform multiple searches and add the search results to the same folder. Any duplicate items added to the folder are automatically removed, and you can browse through the contents of the folder and remove items as required. 
Q:

How do I export the contents of a folder?

 
A:
With the desired messages copied to a folder, you can create an export job. Once you assign a name and save the export job it is automatically started. You can monitor the export process within the "Export Jobs" screen. 
Q:
What format are messages exported to? 
A:
Messages are exported into PST files that can be viewed and managed within Microsoft Outlook.
 
Q:
How do I initiate a litigation hold? 
A:
When a litigation hold is required, you can create a folder within the Fortiva web-based user interface where you can copy and store messages that need to be "held". The folder and its contents can easily be placed on a litigation hold with the click of a button. Since Fortiva's disposition process requires manual authorization by an appropriate user, if all messages in the archive must be maintained, you can simply avoid authorizing disposition until the matter is resolved. 
Q:
Can you control who has access to the GOVIT user interface? 
A:
Yes, govit leverages Active Directory information to determine the level of access each user is granted. 
Q:
Which email platform does GOVIT support? 
A:
The Fortiva solution integrates with Active Directory® and Microsoft® Exchange, enabling IT staff to easily manage permissions and fully control employee access to archived data. Customers must be running Microsoft Exchange 2000, 2003 or 2007 with Active Directory Server to take advantage of the Fortiva solution. 

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www.governance-it.com

info@governance-it.com